top of page

We are all in this together ♥ Due to COVID-19, delivery times can be expected to be delayed.

​

All prices on website are in Canadian Currency.

Custom Creations:

We will take your idea and bring it to life with a 3D modelling software. Afterwards, a wax and mold will be created, Your model will be casted in the precious metal of your choice. Depending on the design, stone setting and assembly will be done by hand. 

The final cleaning and polishing will be done by hand also to ensure a high quality finish.

​

Sizing:

"Received my necklace, but is too tight, can I send it to get extended?"

 

We Offer a two or four inch extension that can be purchased separately from your necklace that attached to all of your jewelry. Your local jeweler may be able to provide this service to you, which would be the quickest and best option. If you would like us to do the extension, we would be happy to! We send you a custom invoice that includes the extra chain plus the return charges. Please mail  it 4747 boul Metropolitain Est, St-Leonard, QC, H1R 0C1. (RETURN LABEL ISN'T COVERED). 

Please keep in mind, the full process can take 2-3 weeks once we receive your modified order, adjust it and reship it (at your cost).

​

Order cancellations:

If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that's been done. If the item has been shipped out, you will have to return it at your expense, Be Jolie does not cover return label. All custom creations are not eligible for return. 

​​

Duty Tax

All shipments sent outside of Canada might apply ​duty tax, we cannot be held responsible for duty taxes. If client refuses shipment due to duty tax, Be Jolie will refund item once received and sent shipping and return shipping will be deducted from reimbursement total.

​

Returns & Refunds

All items on the  Be Jolie website are brand new and have gone through a quality control inspection.

If you are not satisfied with your purchase, CONTACT US BEFORE RETURNING at return@bejolie.ca. Be Jolie accepts exchanges within a 10 calendar day period (which begins once your order has been received) provided the item has not been worn or damaged and must be returned in its original packaging.

  • If you receive a refund, the cost of shipping will be deducted from your refund.​

  • Shipping costs on all returns are at the expense of the client. 

  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.